Industrial vs. Knowledge Revolution.
My idea worth spreading: I had two very different conversations yesterday with senior leaders in the same company. One indicated that standard practices insured we did things the way we have always done it to prevent problems from happening. The other described a situation where following the rules created disengagement with an employee. In the Industrial Revolution industries standardized their manufacturing processes for efficiency a good idea to control costs. They then carried it over into managing people. Today we are in the Knowledge Revolution and successful companies need to change how they manage their people and problems. Standard procedures and defined job roles limit people’s innovation and creates disengagement. Both senior managers were correct we need standard process controls and procedures but procedures for people need to be more like guidelines to prevent today’s biggest problem, employee disengagement.